You know the feeling .. when you have to replace something or repair something and it's going to cost you money that you would rather be spending at the Kindle Store or at iTunes but the longer you procrastinate about the purchase, the worse the problem becomes? This past weekend, I had to buy two new tyres for Tim Robbins (aka my car) and as much as I love and adore him (car and actor btw) dropping R3k on new wheels was a definite grudge purchase.
When I mentioned to my buddy that I need new tyres - she recommended a tyre fitment centre telling me how amazing they were. Admittedly, I was pretty much unconvinced - how exciting can a tyre fitment place be? Until I got there and met the manager - a lady by the name of Amanda. She was full of energy and buzz - I watched her as she checked out my tyres, making recommendations and she jumped on the phone and sourced Tim's news tyres ... rattling off the specs a hundred to the dozen and immediately organising the delivery.
Amanda is the epitomy of a knowledge citizen :
a) she knows her stuff - her expertise and tacit knowledge was formidable and I literally witnessed it
b) she was honest and authentic - she commented that tyres are a grudge purchase but she appreciated that I was interested in my safety
c) she valued me as a customer - she phoned me when my car was ready but told me not to rush - they were only closing at 1pm; she gave me advice on how to prolong the life of my tyres, she told me a personal story that was endearing and funny - I left feeling connected to her in some way
d) her energy was infectious - by the time I left, having swiped away a bunch of moolah, I was smiling and excited to have met her
e) she made a huge impression (geez I am even blogging about her) and I will support her in the future and recommend her to my network
I like meeting people like Amanda - I don't mind spending money if I feel like I am getting value for it - most of all, I like to see knowledge being put to work and I appreciate the years and the effort that this lady has put in to become good at what she does!
So, if you live in Johannesburg and you need tyres - I suggest pulling into HiQ Longmeadow and asking for Amanda - she's a great knowledge citizen!
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